kelab711 Privacy Policy 🔒

1. Introduction

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by kelab711.club ("kelab711", "we", "us", "our") in connection with the provision of our online casino, sports betting, and related services to players in Malaysia and other permitted jurisdictions.

By registering an Account on kelab711 or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

kelab711 is committed to handling your personal data in accordance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection requirements of our international gaming licence jurisdiction.

2. Data Controller

kelab711.club acts as the data controller in respect of the personal data collected from players using the kelab711 Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data protection enquiries, you may contact us via the channels listed in Section 15 of this Policy.

3. Personal Data We Collect

Depending on how you interact with the kelab711 Platform, we may collect the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Email address
• Malaysian mobile phone number
• Username and encrypted password
• Residential address (including postcode, city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru)

3.2 Verification (KYC) Data

• Government-issued photo identification (e.g., Malaysian MyKad, passport)
• Proof of address documentation
• Payment method ownership documentation (e.g., bank statement, e-wallet screenshot)
• Selfie or liveness verification image (where required)

3.3 Financial Data

• Transaction history (deposits, withdrawals, bonus credits)
• Payment method identifiers (e-wallet IDs, masked bank account numbers)
• MYR account balance and wagering activity

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited, games played, and betting history on kelab711
• Cookie and tracking data (see Section 8)

3.5 Communications Data

• Content of communications with kelab711 customer support (live chat transcripts, email correspondence)
• Marketing preferences and opt-in/opt-out records

4. How We Collect Your Data

kelab711 collects personal data through the following means:

• Direct provision: Data you submit during account registration, KYC verification, deposit/withdrawal requests, or when contacting kelab711 support.
• Automated collection: Technical data collected automatically when you access the kelab711 Platform, including via cookies, web beacons, and server logs.
• Third-party sources: Data received from payment processors (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB) to verify transaction completion; identity verification services used for KYC; fraud prevention and anti-money laundering screening services.
• Publicly available sources: Sanctions lists, PEP (Politically Exposed Persons) databases, and other publicly available compliance databases as required by our gaming licence obligations.

5. How We Use Your Personal Data

kelab711 uses your personal data for the following purposes:

• Account management: Creating and maintaining your kelab711 player account; authenticating your identity at login; managing your MYR balance and transaction history.
• Service delivery: Providing access to casino games, live dealer tables, sportsbook betting, and all other kelab711 Services.
• Age & identity verification: Verifying that you meet the minimum age requirement (21+) and confirming your identity in accordance with our licensing obligations.
• Payment processing: Processing deposits and withdrawals through your chosen Malaysian payment method; preventing payment fraud.
• Regulatory compliance: Fulfilling our anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under our international gaming licence.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviour; administering self-exclusion and deposit limit requests.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance to kelab711 players.
• Marketing: Sending promotional communications about kelab711 offers, bonuses, and new games — only where you have provided consent or where we have a legitimate interest, and subject to your opt-out rights.
• Platform improvement: Analysing usage data to improve the kelab711 user experience, fix bugs, and develop new features.
• Security: Detecting and preventing fraud, cheating, collusion, and other prohibited activity on the kelab711 Platform.

6. Legal Basis for Processing

kelab711 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and kelab711 (i.e., the Terms & Conditions) — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML/CTF obligations and gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests do not override your fundamental rights.
• Consent: Processing for marketing communications, where required by applicable law. You may withdraw consent at any time by contacting kelab711 support or updating your Account preferences.

7. Data Sharing & Disclosure

kelab711 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT payment infrastructure providers — for the purpose of processing your financial transactions.
• KYC & identity verification providers: Third-party services used to verify your identity and age in compliance with our gaming licence requirements.
• Fraud prevention & AML services: Third-party screening services used to detect fraud, money laundering, and prohibited activity.
• Game software providers: Licensed game studios whose titles are hosted on kelab711 may receive limited technical data (e.g., session tokens) necessary to operate their games.
• Regulatory & law enforcement authorities: We may disclose personal data to competent authorities, gaming regulators, or law enforcement agencies where required by law or gaming licence obligation.
• Professional advisors: Legal, accounting, and audit advisors, under professional confidentiality obligations.

All third-party service providers engaged by kelab711 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our instructions.

8. Cookies & Tracking Technologies

kelab711 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences (e.g., language settings, preferred payment method) to improve your kelab711 experience.
• Analytics cookies: Used to collect anonymised data about how players interact with kelab711, allowing us to improve platform performance and user experience.
• Security cookies: Used to detect and prevent fraudulent login attempts and other security threats.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kelab711 Platform.

9. Data Retention

kelab711 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data is retained for the duration of your kelab711 account relationship plus any mandatory post-closure retention period required by our gaming licence (typically 5 years).
• KYC documentation: Identity verification documents are retained for a minimum of 5 years from the date of account closure, in compliance with AML regulations.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the transaction date.
• Support communications: Customer support records are retained for 2 years from the date of the last interaction.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

10. Data Security

kelab711 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmission between your device and kelab711 servers;
• Encryption of stored sensitive data (including passwords, which are stored as salted hashes);
• Role-based access controls ensuring that personal data is accessible only to staff with a legitimate need;
• Regular security audits and penetration testing of the kelab711 Platform;
• Two-factor authentication (2FA) available for all player accounts;
• Automated monitoring for suspicious login activity and data access anomalies.

11. Your Data Rights

As a kelab711 player, you have the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data that kelab711 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by kelab711.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations (e.g., AML record-keeping requirements).
• Right to restrict processing: You may request that we limit our processing of your personal data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to kelab711.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of the above rights, please contact kelab711 via the channels in Section 15. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

12. Children's Privacy

If you believe that a minor has registered on the kelab711 Platform, please contact us immediately via the contact details in Section 15.

13. Third-Party Links

The kelab711 Platform does not contain links to external third-party websites. However, to the extent any third-party service providers (such as payment processors) operate their own interfaces accessible during a transaction, kelab711 is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any third-party services you use in connection with your kelab711 account.

14. Updates to This Policy

kelab711 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email and/or a prominent notice on the kelab711 Platform. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision.

Continued use of the kelab711 Platform following notification of changes constitutes acceptance of the updated Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the kelab711 data team through the following channels: